Telephone Answering Service
We are focused on helping and serving. As a non-profit or social service related organizations, we can help you help others.
We Will Add Value to Your Social Service Organization!
Watch this video for a brief overview of how we can be a partner in your efforts to serve the community and those in need.
Telephone Answering Challenges of Social Service Providers and our Solutions
Working with volunteers means we have gaps in our service schedule.
It is wonderful to have people volunteer to help. Unfortunately, it can be difficult to rely heavily on volunteers. We can provide service 24 hours a day, 7 days a week, so that if volunteers are unavailable, you don't need to sacrifice your service until someone returns.
Having us as a safety net, making sure every caller is heard, can really help in providing a more effective service to people.
We get more urgent calls at once than we can handle with our team.
When your team gets overwhelmed by calls, we can be there to back the up. When all your lines are occupied, a call can come directly to us, where we can either deal with the call directly, or establish a time for a follow up.
When you're working in a reactive environment, being proactive about how you provide your service is important to be successful.
It's difficult to mange the technical side of phones with remote people.
We have a reliable infrastructure that we can provide to you and your team. We can help you establish and maintain your entire telephony network, ensuring that your volunteers working from home or elsewhere are able to be connected on a quality line without interruptions.
We can take the headache of managing technical infrastructure off your plate so you can focus in the service you provide.
Call are often sensitive and need to be handled delicately and confidentially.
Our team is well trained in managing confidential calls and acting with empathy when communicating. You can trust that our people will always act appropriately and professionally, ensuring we follow the ethical guidelines specific to your organization.
We are professional communicators. We also have a serving mindset that works very well in the social services space.
Striving to help those that help others.
Non-Profit Organization - Call Centre Integration Case Study
Motivation for Improving Communication
Our client was having challenges being available at all times for people who wanted to make donations. His team of volunteers was good at what they did, but they could not be available all the time, and the systems the organization used had challenges in tracking activity across multiple users. He decided to look into options.
After reaching out to us, the client was impressed with our understanding of his problem. Because his organization was a non-profit, he was concerned about the pricing of the service. We explained that it is a variable expense, meaning each call would only cost a small fraction of the donation, and if there weren’t any calls, the cost was extremely low. Once he knew we could do the job, and that it would result in more donation income, he decided to move forward.
Integrating the Answering Service
To get the service integrated with his organization, we went through our onboarding process. Our supervisors went through the same training his volunteers went through and then shared the information across our entire team. Within just a few days, the account was set up and the team was ready to start answering calls.
A Better Way of Communicating
The difference our service made to his organization was immediate. Our client discovered that more than 20% of donor calls had been going unanswered before our service was in place. Now when promoting his organization, he includes the fact that they can receive donations 24 hours a day through a toll-free number. Because he is very involved in the community, he has become an excellent source of referrals for our business (which we greatly appreciate!).