Telephone Answering Services for
High quality reception and telephone answering services for doctor's offices, dental practices, alternative medicine clinics, psychiatric practitioners, and any other medical practice that needs discretion, professionalism, and extra care.
Our Customer Service Agents Will Add Value to Your Medical Practice
Enjoy a quick overview of how our medical telephone answering services can benefit you, your team, and your patients. We make the entire telephone service experience flow smoothly through seamless integration, friendly employees, and full professionalism.
Telephone Answering Challenges Our Medical Clients Face and the Service Solutions We Provide
Many calls come in at once and my existing staff can't handle all of them.
We specialize in after-hours and overflow service, which means when you can't answer a call, it comes to us. This guarantees every caller reaches a live agent right away - any time of day.
Your reception team can go on a lunch break without worrying. They don't have to deal with juggling calls. And your callers will always appreciate the care they receive over the phone.
We deal with too much sensitive information to use a third party.
We are compliant with all FOIP requirements. We have decades of experience working with health care related organizations.
Imagine hiring an entire team of experienced medical reception staff, having them available 24/7, and it costing less than 10% of the minimum wage for one person. Sounds good, eh?
We need to prioritize certain calls over others.
We have a number of strategies for prioritizing calls. We will create a detailed plan of action around every possible situation. We are experts at screening calls, and we can make sure that every call that comes in is treated according to its urgency and your wishes.
We fully adapt to your system and way of doing things. Because of our experience in adapting, we take very little time on the learning curve, making the whole process easy and fast.
My clinic is not large enough to justify this.
Our pricing is designed for businesses that are looking to scale up or down. Our pricing is structured so you only pay for what you use. We have a team that can handle hundreds of calls an hour, or a single call a day.
Working with Select means you have less administrative headaches, less monetary commitment, and more flexibility. No matter the size of your business, we bring value.
Medical Practice - Call Centre Integration Case Study
Motivation for Improving Communication
A general practice clinic was looking to reduce the voicemails her team was faced with every morning. Her customers were commenting about not being able to get in contact with the office. The clinic also had hectic “rush hours” where multiple calls would come in at the same time, and it was often during the lunch hour when her team were on a break and eating lunch. Despite a thriving practice, she felt these problems needed to be addressed.
During the initial call to Select, her needs were shared along with information about the expected call volume, the types of calls that would be coming in, and the type of information she collects from callers. A proposal with several options for service was sent out following the call. The following day, after a consult with her internal team, they chose their service package and discussed what kinds of improvements the team would like to see.
Integrating the Answering Service
The next day, the finer details were explored over a 30-minute call. The software system that was being used by the practice was being used by another client of ours, so the technical integration and training was quick and seamless. Within 5 business days, her new medical telephone answering services account was live.
A Better Way of Communicating
Within days, the staff began commenting about how much better the work day was going without playing catch up as soon as they came through the door. The booking system was filling up more than expected, as the callers that were not leaving voicemail before began booking appointments with our team. Overall, the result was extremely positive for this clients as we were able to reduce workplace stress and increase the revenue of her practice.