Legal and Professional Telephone Answering Service
Professionals often deal with both information sensitivity issues and time sensitivity issues.
We have the required systems in place for all information protection compliance, and we are the fastest, best answering service you will ever find.
Make sure your callers are getting the service they need, whenever they need it. You can provide great service and maintain a better work life balance.
Our Customer Service Agents Will Add Value to Your Business
Enjoy a quick video explaining how we can add value to professionals. Whether you’re a lawyer, developer, architect, or any other type of professional, we have a custom solution to help you make the most of your phone system.
Telephone Answering Challenges Professionals Face and the Solutions We Provide
The nature of my calls are confidential and must be protected under law.
We've been working in phone reception for 50 years, so we have the experience and certifications to handle all types of sensitive information. We are fully compliant with FOIP and all of our team are trained and bound to confidentiality oaths.
Your information is safe with us.
The technical language required is too much for anyone not in the legal world.
We have a team of people with a century of experience between them. At least a decade of that experience has been working with technical jargon and legal terminology. We have the right people, with the right training to meet all your communication needs.
The benefit to you is a fully trained team of individuals who know your industry, speak your language (to an extent), and do not require a major investment.
Many of my calls are urgent, but there are a lot that could be handled during business hours.
When dealing with sensitive issues, it can be a challenge to discern what is an emergency and what can wait until your business hours. That being said, we have the experience to ask non-invasive questions that will give us an idea into a call's degree of urgency.
You will not have to deal with calls outside of business hours, unless they are the calls you absolutely need to take. Quality of life increases and customer satisfaction increases too.
I have challenges in getting coverage for my receptionists lunch break.
We are not always meant to replace your existing reception. We are an excellent supplement, making sure every call gets answered, giving your reception team the breaks they deserve, and helping your practice be available to your clients 24/7 without exhausting you and your team.
We have the potential to earn you more business, remove undue stress from the workplace, and leave your clients in awe of your excellent customer service.
Professional Firm - Call Centre Integration Case Study
Motivation for Improving Communication
A smaller scale internet and cable television provider was looking for a way to compete with the giants of the industry. They had succeeded in acquiring a piece of the market, but the volume of help desk calls were beginning to pile up, resulting in ling wait times, and an erratic business management situation. On top of everything, a majority of their customers were from an older demographic and had trouble working with technology.
When they reached out to us, they weren’t sure an answering service would be able to handle their needs. They came into our headquarters to brainstorm solutions to address their problems. Our experience operating communication towers in the past made the conversation flow smoothly and gave the customer peace of mind, knowing we had the knowledge and experience necessary.
Integrating the Answering Service
Working together, we came up with a colour-coding system to help simplify the tech support process. We integrated into their network monitoring systems and CRM, and we were able to set up announcements on the service line when broad outages took place and the calls flooded in. The process took two weeks to go live, and over the following month, small tweaks were made to make sure the customer experience was great and the whole system was running as efficiently as possible.
A Better Way of Communicating
It has been several years now, and our client has never looked back. They are able to position themselves in the market as a high quality customer service alternative to the bigger players. Their customers love that they can reach a live customer service agent within seconds of calling. Having our service in place has enabled them to scale the size of their business without fear of losing the customer service quality that they rely on for their market dominating position.