Industrial Services Telephone Answering Service
Supporting Alberta Oil + Gas
for over 50 years
Our Customer Service Agents Will Add Value to Your Industrial Business
Enjoy a quick video explaining how we can add value to industrial services including oil and gas. We have custom solutions that will help you take customer service to the next level.
We know how to keep your industrial operations well oiled and running smooth.
"Our on-call employees receive too many calls, and often miss the important ones."
When time is of the essence with an alarm going off in the field, don't be overwhelmed by non-urgent calls. The Select team will help filter out calls to ensure that you only get notified when something urgent occurs so that you can continue doing the important work that you do.
Field staff will no longer be dangerously distracted by receiving too many calls while they need to be focused on the task at hand - instead they'll only receive the most urgent of calls or simple text messages informing them of updates.
"We need to be able to differentiate urgent alarms from non-urgents."
With Select Call, you'll only receive calls for the most urgent alerts if you set up your service with us that way. Receive text messages for lower priority alerts such as temperature warnings, and direct calls when there's an urgent risk to health such as a detected H2S leak.
"We need to know the ongoing call trends to know when to book more/less staff."
Select Call Centre offers some of the most in-depth reporting in the industry to ensure that calling trends aren't missed. Let us help you identify your most busy times so we can both be prepared for an increase in call volume. If you have a quiet season, we'll know that trend as well - ensuring that your slow periods cost you less on the bottom line.
"We don't have any spare time - what we need is quick answering and reporting."
With over 50 years supporting industrial services, Select knows how important your time is to keeping business operations running as a well oiled machine.
Get in touch with us to find out how quickly we can get you set up with an answering service that will save you time and money, and put you above the competition.
Industrial Service - Call Centre Integration Case Study
Motivation for Improving Communication
A disaster restoration company reached out to us after they hired a new person who had experienced our services in the past. They had a system where their workers took turns being on call. Unfortunately, this system was far from perfect as calls would be missed for various reasons, and as a result customers would be lost. They needed a more reliable solution.
We set up an on-call list with a second and third backup on call person to make sure a call never slipped through. We also figured out typical response times to a site, and the details around how their service works. This enabled us to collect the necessary information from callers and make sure we are getting each call right.
Integrating the Answering Service
After being live for a couple weeks, we had uncovered a few questions that were not thought of during the initial set up. Apart from those few questions, everything else went very smoothly.
A Better Way of Communicating
Our client is very pleased with the service. Their on call people have made several comments about how they are now able to relax more. When a call comes in from us, they know it is an emergency while other calls do not have the high level of anxiety attached to them.