Contractor Telephone Answering Service

When you can't answer your calls, we're here. Every call is business - whether a new customer or a returning one. If the call isn't answered, the business goes elsewhere.

Stop losing business to missed calls today.

Our Customer Service Agents Will Add Value to Your Contracting Business

Enjoy a quick video explaining how we can add value to contractors. Whether you’re a plumber, electrician, HVAC specialist, or any other person working on a contract basis, we have a custom solution to help you make the most of your telephone.

Telephone Answering Challenges Contractors Face and the Solutions We Provide

When I'm busy on a job, I can't answer calls, causing me to lose business.

If you're on a job, just forward your calls to our team. We specialize in turning callers into customers. If a call comes in that you need to deal with, you'll get a message once your job is done.

Having a reliable team allows you to focus on the job you're doing. Focusing on the job keeps you safe and leads to repeat business and referrals.

If I don't answer right away, potential customers call my competitors.

We provide a 24 hour service. Any time someone calls, we can have the call answered live in seconds. Some customers even use the 24 hour service we provide as a way to market their business to more people.

Not only will you capture every call, you won't need to have your phone on you at all times "just in case". We help you make more money, save more time, and improve your quality of life.

I have trouble making sure my team are answering calls when they're on call.

Everything we do is tracked and customizable. We can set up a system where if an on-call person is contacted three times and there isn't a response, then we will call another on-call, or a manager, or whomever you'd like us to call.

Your business will benefit from having the information to keep everyone accountable, and make sure a job never slips through the cracks.

I spend too much time on calls that could be handled easily by anyone.

We are living in an attention economy. Everything that takes away your attention is taking your resources. Answering repetitive calls at random times during the day eventually adds up to major losses. These calls still need to be answered though.

Having our team working for you means these calls are dealt with professionally and they never intrude on the higher level tasks of running your business.

Client Testimonials

Angie
Medical Services
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Really great to have as back up at my receptionist job. The team is very receptive to work with and I appreciate all their help!
John
Home Inspector
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They have excellent service.
Elva Ward
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"We use Select for our business, they have been accurate and professional and we are happy with the service."
Sameer
Realtor
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I am EXTREMELY happy with the service! I was very impressed with the transition from my old TAS. The level of customer service is way better than my last provider.
Darren
Security Company
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"It is so great having you guys watch this! I really appreciate it."
Angela
Industrial Company
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These (account) instructions are perfect and I appreciate the clarity. Thanks always for your quick responses and all the work you do for us.
Matthew
Client's Customer
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Can I just say, I speak to a lot of customer service reps, and YOU are phenomenal! I just want you to know that.
Elliot
Property Management
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Our whole team apprecitaes the changes you've made to clarify urgent and non-urgent issues. They've been telling me they are getting way more sleep, and they've been very verbal about this to our management.
Chris
Property Management
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It has been great having you back me up! I can now enjoy dinner with a friend without having to pick up my phone.
Chris
IT Services
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We are exceptionally happy with the service we are getting from Select. The operators sound helpful, energetic, and my customers are always happy with the service they receive.
Kim
Property Management
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Everything you do is awesome! I love the quick responses I get from Danielle when I need to change something, or have something that needs looking into.
Bill
Property Management
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I just ran an emergency test on the line and it went perfect. Thanks. Now I can go on my vacation!
Joe
Plumber
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I cannot say enough good things about Julia and Danielle. They are both super responsive, very considerate, and easy to deal with. I know how tricky our requirements are and they've dealt with them with grace.
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Contractor - Call Centre Integration Case Study

Motivation for Improving Communication

A contractor who’d been in business for 6 years was having problems trying to manage a scaling business and a growing family. With a new child, and new customers calling in from a recent marketing campaign, he was beginning to get overwhelmed. He had hired someone to help out, but that person turned out to be less than reliable and more than affordable.¬†

Reaching Out

He heard about our business through a local networking event and decided to reach out to us. He was shocked to realize how little it would cost to have 24 hour coverage for all his phone lines. He had a few concerns about whether or not we could handle some of the more technical questions his callers might ask. Once he sat down with us and realized our operators have been answering these types of calls for years, all his concerns disappeared.

Integrating the Answering Service

After our initial consultation outlining the needs of his business and learning about his team, we got to work on building his account. Within a few days, everything was up and ready to go. He shared with us that he was a little nervous at the time, but on the first day of service, he received a compliment on the service from one of his callers. Needless to say, he was thrilled.

A Better Way of Communicating

We’ve been working with this client ever since. He has told us the time we have freed up for him has allowed him more family time, and enabled him to think more strategically about his business. Over the last couple years, he has added two new technicians to his team and is looking to grow even more soon. We are also proud to say he has received several 5-star Google reviews for his excellent customer service.

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