Contractor Telephone Answering Service
When you can't answer your calls, we're here. Every call is business - whether a new customer
or a returning one. If the call isn't answered, the business goes elsewhere.
Stop losing business to missed calls today.
Our Customer Service Agents Will Add Value to Your Contracting Business
Enjoy a quick video explaining how we can add value to contractors. Whether you’re a plumber, electrician, HVAC specialist, or any other person working on a contract basis, we have a custom solution to help you make the most of your telephone.
Telephone Answering Challenges Contractors Face and the Solutions We Provide
When I'm busy on a job, I can't answer calls, causing me to lose business.
If you're on a job, just forward your calls to our team. We specialize in turning callers into customers. If a call comes in that you need to deal with, you'll get a message once your job is done.
Having a reliable team allows you to focus on the job you're doing. Focusing on the job keeps you safe and leads to repeat business and referrals.
If I don't answer right away, potential customers call my competitors.
We provide a 24 hour service. Any time someone calls, we can have the call answered live in seconds. Some customers even use the 24 hour service we provide as a way to market their business to more people.
Not only will you capture every call, you won't need to have your phone on you at all times "just in case". We help you make more money, save more time, and improve your quality of life.
I have trouble making sure my team are answering calls when they're on call.
Everything we do is tracked and customizable. We can set up a system where if an on-call person is contacted three times and there isn't a response, then we will call another on-call, or a manager, or whomever you'd like us to call.
Your business will benefit from having the information to keep everyone accountable, and make sure a job never slips through the cracks.
I spend too much time on calls that could be handled easily by anyone.
We are living in an attention economy. Everything that takes away your attention is taking your resources. Answering repetitive calls at random times during the day eventually adds up to major losses. These calls still need to be answered though.
Having our team working for you means these calls are dealt with professionally and they never intrude on the higher level tasks of running your business.
Contractor - Call Centre Integration Case Study
Motivation for Improving Communication
A contractor who’d been in business for 6 years was having problems trying to manage a scaling business and a growing family. With a new child, and new customers calling in from a recent marketing campaign, he was beginning to get overwhelmed. He had hired someone to help out, but that person turned out to be less than reliable and more than affordable.
He heard about our business through a local networking event and decided to reach out to us. He was shocked to realize how little it would cost to have 24 hour coverage for all his phone lines. He had a few concerns about whether or not we could handle some of the more technical questions his callers might ask. Once he sat down with us and realized our operators have been answering these types of calls for years, all his concerns disappeared.
Integrating the Answering Service
After our initial consultation outlining the needs of his business and learning about his team, we got to work on building his account. Within a few days, everything was up and ready to go. He shared with us that he was a little nervous at the time, but on the first day of service, he received a compliment on the service from one of his callers. Needless to say, he was thrilled.
A Better Way of Communicating
We’ve been working with this client ever since. He has told us the time we have freed up for him has allowed him more family time, and enabled him to think more strategically about his business. Over the last couple years, he has added two new technicians to his team and is looking to grow even more soon. We are also proud to say he has received several 5-star Google reviews for his excellent customer service.