When to NOT to Answer the Phone

Nobody expects you personally to be available 100% of the time. However, your customers may expect that their calls are answered every time they attempt to connect with your business over the telephone! It’s important to meet the expectations of your customers, especially if your business has set the expectations to include telephone answering 24/7. But, is it best to answer every call, even if it comes at the cost of quality? Not always.

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