Select Call Centre

"A good answering service company makes your company money. Choosing the right answering service partner is an investment - not an expense"

When do I Need a Live Answering Service?

Good questions! After all, we have cell phones, email, and texting. And let's not forget social networking! Here are the top two clues that indicate you may need live telephone answering:

1. You - or your company - just cannot afford to miss a call

There's two reasons why you can't afford to miss a call: emergencies and money. If you have employees working alone or working long hours, you really want to talk to us. You need a telephone answering service that understands emergency response protocols. We will be your partner in envornmental health and safety.

2. You are getting the feeling that you are going "flat out" - always working, always on call, and always making decisions

Let's say you're running a company that delivers a product or service. Your company has existing customers calling for support, potential customers looking for information and a half-dozen salespeople trying to catch your attention. If this is your company, you know you need to be working on your business and not acting as if you're just working in your business. Voicemail is wonderful but it doesn't have a brain. We do, and we've taken the time to understand your business and to help you be successful.

What is a Telephone Answering Service?

A telephone answering service is a human connection to the technology of communications. Our live operators work with technology that allows them to respond appropriately to every call - emergency or routine. Our four Alberta call centres put the power of people towork for you every hour of the day, every day of the year. We extend your technologies: mobile devices, satellite based systems, remote and local Web access. Our call centres amplify the power of our agent's training and expertise. Every incoming call is routed to an available operator who is trained and ready to represent your business. Every call is recorded and every call leaves an "audit trail".