Select Call Centre

If you are an working as a contractor or independent trades person you know there are two critical parts to your customer communications strategy:

• Make sure every call is answered.
• Manage your time on telephone.

Make sure every call is answered:

The fact is most of us are pretty familiar with voice mail. Most of us might even be ready and able to leave a coherent voice mail in the event we can't talk to the person we want to speak to.

Trouble is, there's still a significant number of callers who just aren't ready or capable of leaving a message. 

If your a plumber, for example, a 10:00 PM caller might just be on the line because they have a blocked sewer. A 10:00 PM caller could be a wrong number. A 10:00 PM caller could be the regional GM of a restaurant chain with a grease trap problem.

You might want to take some of these calls, and you might want to follow up the rest at your convenience.  

With a Select Call Centre on your staff you let us know who you want to talk to and we'll take it from there.  No more missed called, no more lost business.

Manage your time on telephone

Being in the trades means getting the job done. You can't be on the tools and on the telephone.

Just as with after hours calls we will work with you to make sure you take the important calls now, and get an email or text message for low priority calls.

We know call tracking and call records are important to the trades and contractors. Give us a call for more information...