Select Call Centre

Real estate agents are typically busy people, and they’re at their best when they are with the clients. Whats disturbing is that some agents choose to field their own calls, interrupting their valuable selling process with their valuable clients. What Select Call Centre can deliver is a full staff of tele-receptionists, a virtual office if you will. We can provide a highly customized way for your current and potential clients to gain access to their agent or the brokerage with friendly, professional flare. We answer the line with the company name, and the answer phrase is customizable. We can keep it consistent with how the company answers their calls if they have staffed hours, or identify who we are for the customers information.

Once the call is answered, the operators will have the entire list of staff that is contactable on file. The operator listens and reliably deliver the call to the correct agent on request or who happens to be on call if otherwise. We can customize any method of delivery, we page, email, dispatch, relay, transfer... you name it, we can deliver the call or message in a multitude of ways. The operator then gathers the important information and delivers the message according to the realtor's preferred method. Typically, text message or email is the preferred choice and then a discreet message appears on their device.

We have also found that clients really enjoy our reporting methods. We can reliably deliver records of the messages we process daily or weekly, by email or fax. This is excellent for the agents who get a lot of calls and want to ensure they have followed up every call.

Real Estate agents and mortgage brokerages alike have a dynamic need for companies who provide excellent, professional customer service, and that is why they do business with Select Call Centre. We can appear as a full staff of tele-recepitonists, giving the appearance of a large brokerage, some of the time or full time! Conveyancers and assistants can effectively support the agents what they do best, sell houses! Mean while, Select Call Centre fields and delivers the call in a reliable, professional, and friendly customer service experience for other agents and clients.

We also offer our clients a few options in billing, either by individual or group. This creates a space for either the brokerage to bill out to their agents or have the agents pay us directly for the services they use.