Select Call Centre

"If you don't have a competitive advantage, then don't compete." - Jack Welch

Some of our customers have created a competitive advantage for their business centered around live telephone answering services. These aren't just small start ups either! A surprising number of midsize to large companies have a "no voicemail" policy.

Of course many of our customers use a combination of both voicemail and live answering depending on the nature of the call and the time of day. IVR systems make it easy to route emergency calls to a live agent for immediate action while allowing more routine callers to leave a message.

But we still have a number of clients who insist on all calls answered by a live operator.

They consider live telephone answering part of their unique competitive advantage.

A Unique Competitive Advantage

It's not so much just answering live that creates a unique competitive advantage.

Imagine you're running an oilfield delivery service and it's a weekday evening. You need to know when an important call comes in. Here's the deal: a combination of voicemail and IVR redirects to a live operator may not catch all your important calls. Why? Because the caller may be one of your "A list" customers but they don't want to disturb you in the evening so instead of pressing "1" to be directed to a live operator, they just move on to your competitor.

That's not a competitive advantage to your company!

With full time live operator answering, we will get the information needed to make a decision based on your instructions. For instance, you can leave a list of your best customers and companies with us and when they call we'll make sure your company gets the call - no voicemail, real time.

The possibilities for building competitive advantage with Select Call Centre are endless!

We've assessed calls for law, medicine, trades, and the petrochemical industry. We've rated caller risk assessments for social services, psychologists, and employees.

How can we do it? Attention to detail. We follow your instructions precisely and our call centre systems guide each agent through each call in an organized, scripted sequence! Call us for more information on creating a competitive advantage.