Select Call Centre

A journey management plan offers assistance in allocating mobile resources (employees, trucks, and heavy equipment) to considered journeys.

Some of the variables that a journey management plan assesses are:

• Purpose of trip
• Driver readiness (license status, hours-on-duty, safety certificates, hazardous materials certification, etc.)
• Road conditions
• Planned routing

Journey management factors are usually totaled to arrive at a "risk management" sum.

If the sum of risk factors rises above predetermined levels, then the planned journey is reviewed by supervisory or management staff. This means your company can authorize or manage hazardous or critical journeys.

Particularly in the oil, gas and resource sectors this kind of oversight can pay big dividends in decreased accident rates and lower WCB (or other injury compensation) insurance premiums.

Select Call Centre has worked with a number of companies in establishing successful journey management programs. Our approach is to sit down with senior company management or health and safety officers and determine with them what objectives the company would like to achieve:

• Employee readiness conditions
• Appropriateness of asset allocations
• Route safety considerations
• Weather and road conditions
• Presence of hazardous materials or environments (H2S, radiation, etc.)
• Integration with communication devices like SPOT or other panic alarm systems
• Consistent reporting of incidents, accidents, or collisions

Select offers a variety of Journey Management protocols which can combine voice, text, email, data, and web based reporting.