Select Call Centre

A journey management policy is part of a complete working alone plan.

Some companies actually arrange "convoys" where a group of trucks travel together - usually to a remote well site or a field office.

However, it's inevitable that many company employees will be travelling alone while they work.

Journey management is a specialized form of working alone.

Typical issues for a working alone policy include identification of the lone worker, employee location, expected time on a remote job site, and usually a pre-determined time between worker "check ins". Other aspects of a working alone policy include designing an escalation response when a worker fails to check in.

Additional Journey Management Considerations:

Journey management plans usually require more information:

• Time on shift
• Trip length
• Road conditions
• Vehicle identification
• Vehicle safety equipment
• Employee safety certifications
• Expected weather conditions

All these trip components combine to create an overall trip "safety rating score" which influences the extent of journey management.

Gathering this information can take time, but Select Call Centre uses several techniques to shorten time on telephone with company drivers, including...

• Automatic recall of employee details like supervisor, first aid training, usual vehicle, etc.
• Keeping vehicle data together (license, registration, equipment level, year, make, model, and color)
• A data based call script that quickly steps our call centre agent and the caller through the journey management set up

For more information on journey management contact us for details!