Select Call Centre

Journey management protects workers in motion.

Each “journey” can have a number of components – some obvious, and some not so obvious.

Every trip has a departure and an intended arrival destination. Every journey management plan identifies the personnel on the trip.

Most journeys have an ETA – and estimated time of arrival.

But that’s just the beginning of journey management!

Some journey management plans specifically identify equipment: Vehicle identification, mileage and modifications (winches, PTO’s, emergency rescue gear).

Other plans track employee (or contractor) hours-on-duty, road and weather conditions.

Employee training levels like CPR and H2S Alive certification are often noted.

Once a journey management program is designed our goals are simplicity and speed: our call centre equipment stores or accesses repetitive journey elements.

Journey Management Automation

We also work with automated check-in procedures: GPS fleet management systems, SPOT, pendants and vehicle based protocols. Journey management can also be managed on an “exception” basis: we don’t receive an alarm unless an automated system has detected an unexpected trip condition.

Contact us about your journey management requirements. We would be pleased to talk with you!