Select Call Centre

Good Morning, [Your Company Name] emergency response, what is your situation?

When a caller places an emergency call to your company's emergency number - what happens next?

If that emergency number is routed to Select Call Centre, what happens next is predictable, consistent and aligned with your company’s emergency response protocol:

• We will get the details your company requires
• We follow your protocols
• We resolve or escalate each call as required

We don't stop until the call is complete and we understand the importance of working to each of our customer's health, safety, and environmental policies. And we're open all day and night, every day and night. We don't sleep, so you can rest assured your emergency protocols are in good hands.

An Emergency Response Contact Centre is part of a complete Working Alone plan

Work alone plans ensure safety is a priority for all employers, regardless of where - or when - employees are working.

Select Call Centres make sure your employees are safe by implementing your company's work alone policy. We can take initiative in contacting employees working alone if they are late checking in, and we can establish a variety of check in plans depending on potential risk.

For instance, if an employee is working alone at the main plant a HSE (health, safety, and environmental) protocol may call for three-hour check-ins with a 20 minute "late window". On the other hand, if an employee were working around H2S, the safety protocol would be closer to 30-minute check-ins with no allowance for late reporting.

Our emergency response call centre services reflect and enhance your safety protocols.

Select Call Centre has four data-linked call centres in Alberta: Grande Prairie, Edmonton, Red Deer, and Calgary.

We keep our call centres fully staffed regardless of weather or other localized emergency conditions like ice storms, fire alarms, or blizzards.

Reporting and Audits

Every call we receive and every call we make is recorded, and our customized reports make it easy for you to audit your emergency plan protocols.