Select Call Centre

With four data-linked call centres (Edmonton, Calgary, Red Deer, and Grande Prairie), the Select Group in an excellent choice for alarm monitoring. Our sophisticated load monitoring software routes each call for fast service and each operator who receives an alarm response call has immediate and complete access to your instructions.

A typical alarm protocol follows specific instructions, often requiring an escalating alarm response. The asset owner or on-call staff will usually be the first point of contact. If further escalation is required, we work directly with your company contacts to ensure the alarm response you require.

Alarms may arrive at the call centre via email, SMS, or voice. Cellular, satellite, and landlines usually form part of the alarm communications network.

Questions to ask an Alarm Monitoring Company:

• How long has the company been in business?
• Are you a part of industry quality groups like CAM-X and ATSI? It is very important that you receive quality service
• Does the monitoring centre have redundancies for its power, computer, and phone lines? Call direction computers and switches should be located in a secure area and provided with UPS systems. Our custom call handling software works behind multiple "firewalls" and virus protection systems and is supported by an industry leading software company specializing in call centre software.
• Is the monitoring station open and staffed 24 hours a day, seven days a week? Our service centres are fully operational 24/7/365 and we always have several operators on shift.
• Does the company have a backup monitoring centre? For instance, our call centres are linked by high speed networks and intranet, but separated geographically. This means severe weather or natural disasters are very unlikely to affect all four call centres simultaneously.

Alarm monitoring is an investment that protects property and ensures peace of mind. Call us with your requirements or any questions that you may have!